Please ensure your return complies with the following requirements:

1. All cartons must have a cardboard outer shell.
2. Cartons must not exceed 19kg (dead weight).
3. Cartons must not exceed a dimensional weight of 19kg - (L x W x H)/5000
4. Cartons must not exceed 90cm in length, height or width.
5. No part of the UPS shipping label should be covered

In addition, please follow these packaging recommendations:

6. Whenever possible, use a new box. The more times a box is used, the more it loses its original protective qualities, so a previously used box may not adequately protect your shipment.
7. If you must reuse a box, make sure it is rigid and in excellent condition with no punctures, tears, rips, or corner damage, and that all flaps are intact. Remove any labels and all other shipment markings from the box.
8. Please be sure that you wrap each item separately. Fragile articles need separation from each other, and from the corners, sides, top, and bottom of the box.
9. Each item should be surrounded by at least two inches (5.08 cm) of cushioning and be placed at least two inches (5.08 cm) away from the walls of the box. This prevents product-against-product damage and protects contents from shock and vibration, which can pass from the outside of the box to the contents.
10. Please use proper cushioning material, combined with a strong outer container, to protect your shipment fully.
11. Make sure you use enough cushioning material to ensure that the contents do not move when you shake the container.
12. Improper cushioning material includes clothing, blankets, towels, newspaper/newsprint, and pillows.
13. Proper closure of your container is just as important as proper cushioning for the safety and security of your shipment.
14. To close a box securely, do not use masking tape, cellophane tape, duct tape, string, or paper over-wrap. Instead, use a strong tape -- two inches (5.08 cm) or more in width.