Across our CCTV and security electronics repair service, technical excellence and facilities are complemented by an approach to customer service which ensures a first-class customer experience every time.

Our Service

We understand the rigorous demands placed on our customers by end-users. Our services are designed to help you to meet those demands with the smoothest possible customer experience, including:

  • Simple returns procedures
  • Total end-to-end transparency
  • Simple, user friendly procedures speed up administration
  • Bespoke reporting in customers' preferred format
  • Online order tracking allows for instant tracking of all repairs
  • A free technical support helpline handles customers' onsite queries and other issues
  • Dedicated customer services team

Customer Services Team

The ultimate responsibility for ensuring the highest standard of care and service lies with our customer account managers, with one appointed to assist every Maxey Moverley customer.

The account managers are supported by our specialist customer service team, whose focus in on managing and delivering all day-to-day operations from order receipt to despatch confirmation.


Maxey Moverley's service quality and engineering excellence is backed by a 12-month warranty on all CCTV repairs.

In the unusual event that you do experience a problem with a unit we have repaired, you should first contact one of our specially trained technical team 01527 522299 who will discuss the issues over the phone, free of charge.

By resolving the problem on site we are often able to help you avoid the time and costs involved in returning products under the warranty scheme.


"...planned and resourced to ensure the smoothest possible customer experience."